Refund policy
Return and Refund Policy
We want you to be satisfied with your purchase. If you have any issue with your order, please contact us before returning any item.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be unused, in its original condition, and with all original packaging and accessories, where applicable.
To request a return, please contact us at mouadsebbar2026@gmail.com and include your order number, the reason for the return, and clear photos if the product is damaged or defective.
Do not send an item back before receiving return instructions from us.
Damaged or Defective Items
If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible with your order number and clear photos or videos showing the issue. We will review the request and, where appropriate, offer a replacement or refund.
Refunds
Once your return or refund request has been reviewed and approved, we will process the applicable refund to your original payment method.
The time it takes for the refund to appear in your account may depend on your payment provider or bank.
Non-Returnable Items
Certain items may not be eligible for return where permitted by applicable law, including personalized items, items that cannot be returned for health or hygiene reasons after opening, and items that have been used or damaged after delivery.
Return Shipping
Unless the item is defective, damaged, incorrect, or otherwise required to be covered by us under applicable law, return shipping costs may be the customer's responsibility.
If an item is defective, damaged, or incorrect, please contact us before returning it so we can provide the appropriate instructions.
Order Cancellations
If you need to cancel an order, contact us as soon as possible after placing the order. We will attempt to cancel the order before it is processed or shipped. Once an order has been shipped, cancellation may no longer be possible and the return process may apply.
Legal Rights
Nothing in this policy limits any consumer rights that cannot legally be excluded under the laws applicable to your purchase, including mandatory consumer rights that may apply to customers in the European Union or other jurisdictions.
Contact
SEBBAR MOUAD LLC
Email: mouadsebbar2026@gmail.com